ORENAIR: finformation on the flights cancellation

Dear agents!

Due to cancellation of the ORENAIR flights en-route Barnaul-Hannover-Barnaul, Chelyabinsk-Munich-Chelyabinsk we suggest offering to passengers:

1) Involuntary refund.

In case of involuntary refund you should send request to open coupon status to the following e-mail (Tel: +7 3532 676-633) with a copy to .

2) Involuntary reissue of air tickets for other German routes of ORENAIR without extra charge:

• Barnaul -Dusseldorf / Dusseldorf - Barnaul;
• Chelyabinsk – Dusseldorf / Dusseldorf - Chelyabinsk;
• Omsk – Dusseldorf / Dusseldorf - Omsk;
• Omsk – Hannover / Hannover – Omsk;
• Omsk – Munich / Munich – Omsk;
• Orenburg – Dusseldorf / Dusseldorf – Orenburg;
• Novosibirsk – Dusseldorf / Dusseldorf – Novosibirsk;
• Novosibirsk – Hannover / Hannover – Novosibirsk;
• Krasnodar – Dusseldorf / Dusseldorf – Krasnodar.

PLEASE DO NOT MAKE BOOKINGS ON THE OTHER ROUTES YOURSELF. Reissue will be made by ORENAIR only.

Information letter about the required route and date should be sent to the e-mail . New itinerary receipt will be sent to the e-mail address of the request received.

We apologize for any inconvenience.

ORENAIR call-center:
(calls within Russia are free)
+7 3532 67-66-44